Guarantee / Return Policy

If you are not 100% satisfied or the product you purchased from us does not function according to the manufactures specification, you may receive a prompt replacement or refund, subject to the conditions below. Before returning an item, please call our customer service department at 804-440-6489 to receive a Return Material Authorization (RMA) number.

A majority of the product may be returned to us for a full credit, excluding shipping charges, within 30 days of purchase. Certain items are subject to a 15-25% restocking fee. Call us for details.

RMA numbers are valid for 14 days from the date of issuance. The RMA number must appear on the return packing label and/or on the outside of the box. Returns will not be accepted without a valid RMA number.

Manufacturer's Warranties

Warranty Information
All Pelican Products are backed by an unconditional lifetime guarantee. Pelican guarantees all products against breakage and defects in workmanship. This guarantee does not cover shark bite, bear attack, or children under 5. To return your product on warranty, contact Pelican directly at 1-800-473-5422 (310-326-4700 inside CA) for a return authorization.